In the late 70’s and even 80’s it was not uncommon for physicians to assert that patients had needs not rights. The patient had a “need” and the doctor with his vast experience and training knew what was best for the patient. The patient basically had no say. The idea that patients have rights was thought to bring about conflict and discord in the doctor-patient relationship.
This attitude has almost certainly disappeared. Today the term “patients’ rights” is taken for granted into much of the doctor-patient relationship.
Increasingly there has been acceptance to the “hard core” patient rights including:
- Right to Healthcare
- Right to Adequate Information to make an Informed Choice
- Right to Privacy and Confidentiality
- Right to Redress
- Right to Dignity
In fact Patient rights have increasingly come to be recognised as a particularly important component of human rights.
Should patients indeed have rights?
All of us do not want to be sick. Most of us prefer not to think about patient rights because we don’t like to think ourselves as sick or dying. We are masters of denial. Nonetheless all of us are likely to be sick many times in our lives. We also may have opportunities to help sick families and friends.
It is thus important that as consumers we are active decisional makers in medical treatment because medical decisions will have a powerful influence on our bodies and our lives. That is why medical decisions are fundamentally personal decisions; different people have different values on longevity, functioning, risk and appearance.
In 1995, FOMCA published the first Patients Charter endorsed by the then Healthcare and Pharmaceutical Sector.
I am not certain how many hospitals or clinics actually implemented it that time. But I do remember one user of the Patients Charter Version 1.
In 2004, the current Prime Minster, YAB Anwar Ibrahim (while incarcerated) was denied the opportunity to go overseas for a specific micro-surgery and the best prognosis for recovery was for an operation on spinal surgery overseas. Quoting the Patient Charter he asserted that it was his right as a patient to make an informed choice about the best medical treatment he wanted to undergo and have access to that treatment.
Also, Amnesty International asserted that Anwar Ibrahim should be allowed to seek the medical treatment which he and his medical advisers considered necessary.
Patient rights are built on 2 premises:
- Patient have rights that are not automatically forfeited by becoming sick or entering doctor-patient relationship;
- Doctor-patient relationship in which the rights and personhood of the patient are respected is the most beneficial model for medical decision making for both patients and physicians.
In every situation the physician and patient should be active allies who seek the same goal, the patient’s safety and well-being. Often there are external threats such as and risk managers, third party middlemen, medical insurance or the health plan and its benefit rules. Economic considerations can and often does get in the way of optimal patient’s welfare.
Having said that we recognize that the Health system is complex and in Malaysia there are many critical healthcare issues including an overburdened public healthcare systems, lack of medical insurance, medical inflation, increasing costs of new and innovative technologies and high out of pocket expenses by consumers.
The purpose of Patients Charter then is to:
- To encourage patients to exercise their rights: and,
- Help health professionals recognize, understand and respect patient rights.
There is no longer any doubt that patients have the fundamental:
- Right to make important decisions about what will (or will not) be done to their bodies by physicians or others,
- To obtain all relevant information to make those decisions intelligently,
- To be treated with dignity and respect, and,
- To have their privacy respected and their medical information kept confidential
None of ever want to be sick. Thus society has an obligation to provide basic medical care to the sick and injured, not only because of the tremendous suffering people experience without it but also as a matter of human solidarity and decency.
On the 28th August 2023, 4 organisations endorsed the Patients Charter 2023 (Version2) to enhance consumer welfare and consumer wellbeing in Malaysia. The four organisations are the Malaysian Medical Association (MMA), the Association of Private Hospitals of Malaysia (APHM), Malaysian Pharmacists Society (MPS) and the Federation of Malaysian Consumers Association (FOMCA). The signing Ceremony was witnessed by the Minister of Health.
